The Terms and Conditions
The following are the Terms and Conditions (the “Agreement”) that govern your access to and use of our online platform, which may be used to provide counseling (collectively the “Platform”).” ” Company reg number: 12445407 Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF owns and operates this website. The Platform may be delivered or accessed through a variety of websites or applications, including, without limitation, the website “ “ and its related apps if there is any, whether owned and/or administered by us or by third parties.
You agree to this Agreement by accessing or using the Platform. Before using the Platform, you should read this Agreement carefully. You must not use the Platform if you do not agree to be bound by any of the terms of this Agreement.
Any firm that owns and operates the Platform is referred to as “we,” “us,” “our,” or similar words in this Agreement (the “Company”).
Our consultants/advisors are our employees, agents, or representatives; they are not independent providers. You may switch to a different Counselor or an advisor who provides services through the Platform if the Counselor Services supplied by the Counselor do not meet your needs or expectations. If a Counselor you’ve been matched with quits using our website at any point after you’ve been matched, we’ll send you an email to let you know that your Counselor is no longer on the Platform and that you can find a new Counselor.
While we hope you find our Services useful, you understand, agree, and acknowledge that they may not be the best solution for everyone’s needs, that they may not be appropriate for every situation, and that they may not be a complete substitute for a face-to-face examination and/or care in every situation.
IF YOU ARE CONSIDERING SUICIDE OR HARMING YOURSELF OR OTHERS, OR IF YOU FEEL ANY OTHER PERSON MAY BE IN DANGER, OR IF YOU HAVE ANY MEDICAL EMERGENCY, CALL THE EMERGENCY SERVICE NUMBER ( 999 IN THE UK) AND NOTIFY THE RELEVANT AUTHORITIES IMMEDIATELY. SEEK IMMEDIATE ASSISTANCE IN PERSON. THE PLATFORM IS NOT INTENDED FOR USE IN ANY OF THE ABOVE-MENTIONED SITUATIONS, AND OUR ADVISORS ARE UNABLE TO PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THESE SITUATIONS.
OUR WEBSITE AND SERVICES ARE NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION, AND YOU SHOULD NOT USE IT IF YOU REQUIRE ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS COURT-ORDERED COUNSELING OR EMOTIONAL SERVICE CERTIFICATION, FOR EXAMPLE. IT IS ALSO NOT INTENDED FOR INFORMATION ON WHICH DRUGS OR MEDICAL TREATMENTS MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE PROVIDED THROUGH THE PLATFORM.
BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM, DO NOT DISREGARD, AVOID, OR DELAY GETTING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL.
Privacy and Security
We place a high priority on protecting and securing any information you disclose over our website. Our Privacy Policy, available at (the ‘Privacy Policy’), contains information about our security and privacy practices.
YOU AGREE TO THE TERMS AND OUR PRIVACY POLICY BY AGREEING TO THIS AGREEMENT AND/OR USING THE PLATFORM. THIS AGREEMENT CONTAINS AND IS DEEMED TO CONTAIN THE PRIVACY POLICY. CHANGES AND REVISIONS OF THE PRIVACY POLICY ARE SUBJECT TO THE SAME RULES THAT APPLY TO CHANGES AND REVISIONS OF THIS AGREEMENT.
Third Party Content
Other content, products, or services supplied or provided by third parties (“Third Party Content”), as well as connections to Third Party Content (including but not limited to links to other websites) and ads relating to Third Party Content, may be found on the Platform. We shall not be liable for any damage or loss caused by any Third Party Links or other information, including (but not limited to) any connected products, practices, agreements, or policies.
Disclaimer of Warranty and Limitation of Liability
YOU RELEASE AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY KIND ARISING OUT OF OUR SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY COUNSELOR AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.
“ “ IS PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT RESTRICTED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, SUITABILITY FOR A PARTICULAR PURPOSE, OR ACCURACY. THE PLATFORM IS USED AT YOUR OWN RISK. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW.
WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES.
YOU UNDERSTAND, AGREE, AND ACKNOWLEDGE THAT OUR TOTAL LIABILITY FOR DAMAGES ARISING FROM THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID THROUGH THE PLATFORM BY YOU OR ON YOUR BEHALF IN THE 12 MONTHS PRIOR TO THE DATE OF THE CLAIM.
If the limitation of liability set forth above is not permitted by applicable law, the limitation will be deemed adjusted only to the extent necessary to comply with applicable law.
This clause (limitation of liability) will remain in effect even if this Agreement is terminated or expires.
You agree, confirm, and recognize that you are solely and entirely responsible for all activities carried out with our website. You also agree that we shall hold you liable and responsible for any damage or loss caused as a result of the use of our website by you or anybody else while using your own data, whether or not authorized by you, and that you will compensate us for any such damage or loss.
You agree and affirm that you are using the Platform, including any of our Services, for your own personal use solely and not for or on behalf of any other person or organization.
You agree not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks, or infrastructure, or any of the Platform’s systems, services, servers, networks, or infrastructure, including gaining unauthorized access to any of the aforementioned.
You agree not to use our website and/or services for the purpose of sending, or delivering any of the following: (a) unsolicited email and/or advertisements or promotions of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist, or potentially harmful content; (d) any content that infringes a third party right, including intellectual property rights; (e) any content that may cause damage to a third party;
You undertake and promise not to break any applicable local, state, national or international law, legislation, ordinance, rule, regulation or ethical code in regard to your use of “ “ and your relationship with our staff and us.
If you get any file from us or from a Counselor, whether through the Platform or not, you agree to check and scan this file for any virus or dangerous software prior to opening or using this file.
You agree to hold us harmless from and against any and all claims, losses, causes of action, demands, obligations, costs, or expenditures (including, but not limited to, litigation and reasonable attorneys’ fees and expenses) arising out of or pertaining to any of the following: (a) your access to or use of the Platform; (b) any actions taken with your personal data, whether by you or someone else; (c) your violation of any of the terms of this Section; (d) non-payment for any of the offerings (including consulting Services) provided through the Platform; (f) your violation of any of the terms of this Section; (e) your violation of any third party right, including, without restriction, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of these terms and conditions of use.
You prove and concur to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and completely permitted to use, and that all compensation relevant material that you provided and will provide in the long term, to or through the Platform, is precise, current and accurate and will continue to be accurate, current and valid.
Payments and refunds
All prices are in USD, GBP, CAD, BGN, SGD, RSD, BRL, COP, AZN, and any other currencies displayed in the switcher. The following credit cards are accepted: Visa and MasterCard.
Keep in mind that there is 10-minute free consultation, after this time, each subsequent minute will be counted at the previously set prices.
“ ” Company reg number: 12445407
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF has the authority to refuse or accept any sort of payment. All payment transactions are made online after ordering the therapy session. All therapy sessions are arranged via Zoom or FaceTime.
The payment method or account must have adequate funds or credit facilities to complete the purchase. Keep in mind that you have to write us and let us know your case for refund via:[email protected].
If you discover an issue with Your Order after it has been submitted to the Website, please contact us immediately at [email protected].However, we cannot guarantee that we will be able to amend Your Order according to your instructions.
You’ll be contacted via email address, that was used while making an order for getting consultation, and you’ll get information about what time you’ll get consultation. Keep in mind that consultations might take place in video call form or in a chat form.
If you do not get consultation within 48 hours of order, you may request a refund, if you email us within 14 days of ordering. Refunds in the amount of the payment will be provided to the card used to make the payment within 14 days or a couple days more.
If you have any questions or concerns about a bill or payment, please contact us right away at [email protected]. We will assess your situation on an individual basis and, at our discretion, take steps to resolve any issues, including but not limited to assisting you in finding a new consultor/advisor and granting partial or full refunds.
“ ” Company reg number: 12445407
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF and/or consultants working on the “ “
Company reg number: 12445407
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF or any of its affiliated businesses, platform does not file for reimbursement or endorse the filing for reimbursement by members from any private, state, or federally funded insurance programs, state therapy assistance programs, or the Government Health Insurance Plan available in England.
Modifications, Termination, Interruption and Disruptions to the Platform
You understand, agree, and acknowledge that we may change, suspend, disrupt, or stop Website/Services, any element of the it, or your use of the Platform at any time, with or without notice to you, whether to all clients or to you individually. You agree and accept that we are not liable for any of the foregoing activities, or for any losses or damages resulting from any of the foregoing actions.
“ “ is reliant on a number of factors, including our own software, hardware, and tools, as well as those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you understand and agree that no platform can be completely reliable and accessible, and as a result, we cannot guarantee that access to the Platform will be uninterrupted, consistent, timely, or error-free at all times.
Notices
We may send you notices or other communications relating to this agreement or any part of our website via email to the email address we have on file, normal mail, or online. The date on which such notification is issued shall be deemed the date of receipt. Notices to us must be sent to [email protected] by email.
THE ENTIRE AGREEMENT BETWEEN YOU AND US IS CONTAINED IN THIS AGREEMENT. YOU AGREE THAT EXCEPT AS SET FORTH IN THIS AGREEMENT, YOU HAVE NOT RELIED ON ANY PROMISES OR REPRESENTATIONS MADE BY US.
We reserve the right to alter this Agreement at any time by posting updates on the Platform. Unless we specify otherwise, all changes become effective immediately after they are posted. As a result, you should review the terms of this Agreement on a regular basis. This Agreement’s last update date is listed at the bottom of the page. By continuing to use the Platform after the changes take effect, you agree to be bound by the revised Agreement. You must terminate your access to the Platform and participation in its services if you do not agree to the modifications.
This Agreement, as well as any of its duties, may be freely transferred or assigned by us.
The paragraph headings in this Agreement are provided for convenience only and will not be used to interpret the Agreement.
If any part of this Agreement is found to be illegal, void, unenforceable, or otherwise unlawful by a court of competent jurisdiction, the remaining provisions of this Agreement will remain in full force and effect.
To avoid any ambiguity, all liability restrictions and indemnity clauses will survive the termination or expiration of this Agreement.
