Privacy Policy

About Your Privacy and This Privacy Policy

We place a high value on your privacy. We are continually thinking about, putting forth effort, tools, resources, and procedures to preserve and secure your privacy. This is our "Privacy Policy," which explains how we protect your personal information when you use our services. This Privacy Policy applies to visitors of NORTH MOUNTAIN LIMITED , registered users and clients. Its purpose is to provide you with information about our policies, processes, and practices for collecting, using, and disclosing any information you provide over the Platform.

If you are a European Union resident visiting our website, your rights under the GDPR are outlined in an addendum to this policy. If you have any questions or concerns, please email [email protected] to request additional information about your rights under and European Union and GDPR.

Our Terms and Conditions include a Privacy Policy. The terms "we," "our," "us," "Platform," have the same meaning in the Privacy Policy as they have in our Terms and Conditions document. You accept and agree to both the Terms and Conditions and the Privacy Policy when you use our website and/or services. If you do not agree to be bound by the Privacy Policy, you must immediately cease using our services and Website, as applicable. By accessing and using our Platform you confirm that you have read the Terms and Conditions and Privacy Policy and that you understand, agree to, and accept all of the terms and conditions.

Information Collection, Use, and Disclosure

Categories of Information Collected

We may collect, use, and store the information indicated below to allow us to operate the Platform properly and to allow you to utilize the Platform, including all Services. As further described below, we also disclose certain information to third parties. The information we gather comes from you, either directly or indirectly, and is created during your use of the Platform. The data we gather is not used for marketing or any other purposes except as described in this Privacy Policy.

Visitor Data: "NORTH MOUNTAIN LIMITED ", uses, and stores information about user visits to its website("Visitor Data"), such as the pages visited or viewed by the user, the amount of time the user spent on the website, website errors experienced by the user, visits to the "NORTH MOUNTAIN LIMITED " "FAQ" page, and information about the browser or device used to access the website, such as the user's mobile device. Users who visit pages for prospective new customers and those who view pages for advisors are also subject to these tactics.

Onboarding Data: "NORTH MOUNTAIN LIMITED " collects, uses, and stores certain additional data from users during the onboarding process, in addition to the questionnaire responses provided by users (including Counselors) during the initial registration process ("Onboarding Data"). The pages viewed by the user, whether the user hits the "Get started" link to begin completing the questionnaire, and whether the user answers to any of the questionnaire prompts are all included in this information.

Transaction Data: "NORTH MOUNTAIN LIMITED " collects, uses, and stores information about users' payment for its services and related transactions on its website, such as whether a user paid for "NORTH MOUNTAIN LIMITED " 's services, ("Transaction Data").

Counseling Session Data: "NORTH MOUNTAIN LIMITED " gathers, utilizes, and retains information about user counseling sessions such as whether the user has planned a live session, whether a Consultant or user joins a scheduled session, when a counseling session started and ended, and whether the counseling session was canceled or rescheduled.

Customer Data: "NORTH MOUNTAIN LIMITED "gathers, utilizes, and retains information such as a user's self-reported name or nickname, age, e-mail address, phone number, and emergency contact information from users who have signed up for "NORTH MOUNTAIN LIMITED " 's services ("Customer Data").

Communications Data: Communication between users and our staff, especially consultants on the Platform, as well as communication between users and "NORTH MOUNTAIN LIMITED " "'s customer service staff, is collected, used, and stored by "NORTH MOUNTAIN LIMITED " ("Communications Data").

We value the security of this information. Except as described in this Privacy Policy, we will never use or disclose any information unless you specifically request or authorize it.

Information Is Used For What Purposes?

The data we gather may be used for one or more of the following purposes:

Keeping in touch with you

To contact you or offer you Platform-related information, notifications, and ideas.

In order to confirm your identity.

To carry out a request you made, such as registering for the Platform or requesting more information.

If we have reason to believe that you or another person is in danger or is the perpetrator or victim of a criminal conduct, we will contact you, either directly or through the necessary authorities.

Service delivery to you

For the purpose of billing and transaction processing.

To connect users with Consultants and make their Services more accessible.

To deliver, support, personalize, and grow our Services and Platform.

Administration and service enhancement

To manage, administrate, and track the Platform.

Our services' quality, effectiveness, and delivery will be measured and improved.

Customization.

Personalize the online experience and deliver content, products, and services according to individual interests, including targeted offers and adverts via our websites and email.

Following the law

Respond to requests from law enforcement and as needed by applicable law, court order, or governmental regulations.

To adhere to all applicable state and federal laws.

Other uses with consent

Any other purpose with your consent.

Purposes for Which Information is Disclosed to Third Parties

Information about you may be disclosed to third parties for one or more of the following purposes:

For business purposes: We may share a user's information with our staff, especially consultants/advisors and also their information with a user only as needed to facilitate the Services. We may also share your information with third-party vendors and service providers, such as our data hosting and storage partners, analytics suppliers, and vendors who offer technology services and support, payment processing, and data security. Professional advisers, such as auditors, law firms, and accounting companies, may also receive information from us.

With your permission or direction: If you request or direct it, we may share your information with third parties.

With affiliates within our corporate group: We may share your information with any of our corporate group's subsidiaries or parent firms.

For advertising: Information about your activity on our websites, excluding behavior when you are logged in and have started therapy, may be provided to our advertising partners to optimize marketing due to the use of cookies and web beacons. Private information such as member names, email addresses, phone numbers, diagnoses, session data, diary entries, messages, worksheets, or any other type of communication you have with your therapist is not shared with any advertising platform. Manage your preferences in your devices' settings if you wish to opt out of these cookies and web beacons.

Compliance with law: To comply with relevant law or any duties thereunder, we may share your information with a court, a regulatory organization, law enforcement officers, or pursuant to a subpoena.

We may share your information in the context of a transaction, such as an asset sale, merger, bankruptcy, or other business transaction.

We may share your information for additional business objectives, such as enforcing any applicable Terms and Conditions and Terms of Use, and ensuring the Platform's and our users' safety and security.

Choosing not to participate in marketing communications

Unsubscribe using the unsubscribe link provided in all of our marketing email messages to opt out of receiving email marketing.

Cookies and Web Beacons

To collect information, we employ "cookies" and "web beacons" (also known as pixels) like many other websites. A "cookie" is a little data file that is saved on your computer's hard drive to keep track of things. We gather cookies that are required for the Platform to function, as well as cookies that improve the Platform's performance and third-party tracking cookies. A "web beacon" is a small, sometimes undetectable image or embedded code that can report your visit or use to a third party when it is placed on a Web page or email. Third parties often use web beacons to track user activity on a website for purposes such as web analytics, advertising optimization, or page tagging. More information about web beacons may be found on Wikipedia.

You can alter your browser's settings to prevent cookies and web beacons from being accepted, or to prompt you before accepting one.

Use of Cookies, Web Beacons, and Similar Technology for Analytics

For web analytics, attribution, and error management, we may employ third-party cookies or web beacons. When you pay for services, load a page, indicate that you heard about us on television, sign up for services, enter your payment information (but the payment details are not disclosed), start the intake questionnaire, and your response as to the referral source to the Platform, our Platform may use vendor services that use cookies, web beacons, and similar technology to collect and store anonymous information about you.

For the purposes of analytics and analysis of specific Platform usage, our Platform additionally uses analytics providers to collect information (for example, Visitor Data and Onboarding Data) regarding user behaviors on our websites.

Advertising Networks' Use of Cookies, Web Beacons, and Other Similar Technology

You and others may see advertisements for our services or the Platform on other websites. We may target our messaging to users based on demographics, interests, and context using ad networks. These networks collect information through automatic ways, such as cookies, web server logs, and web beacons, to follow people's online behaviors over time. The networks utilize this information to serve ads that are tailored to a person's preferences.

Tools for Social and General Information

We may use any other tools, such as Facebook page, a Twitter account, and other publicly available tools and information exchange resources, including (but not limited to) a blog, a Facebook page, and others (collectively "Social and General Information Tools"). According to their Privacy Policy, any information you supply or share while using Social and General Information Tools may be read, accessed, and collected by that site and its users.

Phishing

Identity theft and hacking on the internet, notably the activity known as "phishing," are major concerns. When you're asked for your information, you should always be cautious and make sure you enter it into our safe system. In any non-secure or unsolicited message, we will never ask for your login information or credit card information (email, phone or otherwise).

Links

Our website may include links to third-party websites, services, or offers that are owned, operated, or maintained. You will be directed to a third-party website or service if you click on a third-party link. The fact that we link to a website or service does not imply that we endorse, authorize, or represent that third party, nor does it imply that we agree with their privacy or information security policies or practices. We have no control over third-party websites or services, nor do we have access to their privacy policies or terms of service.

Security of Information

While there are inherent security risks in utilizing any Internet-based service that cannot be completely avoided, our systems, infrastructure, encryption technology, operations, and processes are all planned, implemented, and maintained with your security and privacy in mind. To prevent unauthorized access, use, or disclosure, we follow industry standards and best practices. We follow all federal, state, and local data privacy laws and regulations.

Service Providers

We may use third-party firms and individuals to help us with our Platform, conduct some Platform-related duties, or provide audit, legal, operational, and other services. Customer support, technological maintenance, monitoring, email management and communication, database management, invoicing and payment processing, reporting and analytics are just a few of the responsibilities. We will only disclose the bare minimum of information with them in order for them to complete their role for us, and only after we have signed appropriate confidentiality agreements.

Children's Privacy

We do not intentionally collect or solicit personal information from children under the age of 13 or allow them to register as users. Children under the age of 13 are not directed or intended to utilize the Platform. If you become aware that we have obtained Personal Information from a child under the age of 13, please contact us and we will remove such information from our records.

Law Enforcement and Compliance with the law To enforce and comply with the law, we work with government and law enforcement agencies. We may share information that is necessary or appropriate to safeguard the public's or any person's safety, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop unlawful or harmful behavior. You should also be aware that, in order to fulfill their professional and legal obligations, an advisor/consultant may be required to divulge material to law enforcement or other authorities. You should be informed that, among other things, the law requires mental health advisors to share information and/or take action in the following situation: (a) Abuse of a child or vulnerable adult that has been reported or suspected and/or other situations.

Changes to the Privacy Policy

We reserve the right to change this privacy policy at any time. This policy's most recent revision date is listed at the bottom of this page. We invite you to revisit this page from time to time for the most up-to-date information on our Privacy Policy and procedures. We will never use the information you provide under our existing privacy notice in a new way without first telling you and offering you the choice to cease using the Platform, regardless of changes to our Privacy Policy.